Frequently Asked Questions
Everything you need to know about your iSinwheel electric ride.
How long does shipping take for iSinwheel products?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as your order ships.
What is your return policy for electric scooters and bikes?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition. Please contact our support team to initiate a return authorization.
Do iSinwheel products come with a warranty?
Yes, all our electric scooters and bikes come with a 12-month limited warranty covering manufacturing defects in the motor, battery, and controller.
Are the electric scooters waterproof?
Our scooters have an IP54 water-resistance rating, which means they can handle light splashes and rain. However, we do not recommend riding through deep puddles or heavy downpours to protect the electrical components.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna or Affirm for eligible customers.
How do I maintain my scooter's battery life?
To maximize battery longevity, avoid letting the battery drain to 0% frequently. We recommend charging it after every use and storing the scooter in a cool, dry place if it will not be used for an extended period.